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MCDST Training and MCP Windows XP Pro Dual Certification
Product Description
Our superior technology based course curriculum strictly adheres to all of the Microsoft exam objectives and is presented to you by leading certification instructors who are concise and engaging in their delivery. You will learn both the theory and practical aspects of the technologies as well as gain insight into the industry with their expert instruction. Each class session is presented in full motion audio/video, with step by step demonstrations, lab exercises and testing modules to insure that you fully understand the subject matter. You can review each subject as needed to reinforce your knowledge, and access to educational mentors. Exam Simulators are included to fully prepare you for the certification exams.
How to Earn Your MCDST
MCDST Candidates
1. Earn your MCDTS by passing the following two core exams (no elective exams recquired):
Course Includes
Instructors
Kevin Wolford - Mr. Wolford started his computer career in 1983. He has been a technical writer, network administrator, and trainer. Kevin spent many years with Novell and is a CNI and Master CNE. In 1998 Kevin founded Tech Training, giving him a chance to test his training ideas. He is also an MCSE, Microsoft Certified Trainer MCT, and is certified in SMS, SQL Server, TCP/IP, NT Workstation, NT Server, Exchange Server, Windows 9x and 2000. Kevin has authored Microsoft certification books for New Riders and Sybex. He owns a consulting company dedicated to teaching complex technical topics in a simple way. He was involved in the early stages of Windows.NET Server's development and beta testing.
Bill Ferguson - Microsoft Certified Trainer (MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+)
Bill has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham , Alabama , teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill has recently coauthored an ExamCram guide with Diane Barrett, Implementing and Administering Security in a Windows Server 2003 Network, and has written MCDST: Microsoft Certified Desktop Support Technician for Sybex Press.
Level 1
MCDST Overview
1.1 What does a MCDST do?
1.2 Questions and Goals
Overview of Main Objectives
2.1 Desktop Management
2.2 Printers & Network Connectivity
2.3 Troubleshooting
The Windows Operating System
3.1 Operating System Features
3.2 Identifying the Operating System
3.3 Workgroups vs. the Active Directory
3.4 Troubleshooting & Troubleshooting Tools
3.5 Computer Management Console
3.6 Safe Mode Tools
3.7 The Recovery Console
3.8 Remote Desktop
3.9 Remote Assistance Tool
Lab - Creating a New User Account
Installing Windows XP
4.1 Hardware Requirements
4.2 BIOS and Upgrade Advisor
4.3 Device Drivers
4.4 Hard Disks
4.5 Creating Partitions
4.6 The Installation Process
4.7 Windows Update
4.8 Multi-boot Installation Considerations
4.9 Resolving Setup Issues
4.10 Transferring User Information
4.11 Unattended Installations
4.12 The Boot Process
4.13 Automated System Recovery
Lab - Automated System Recovery
Level 2
Desktop Management
1.1 Types of Accounts
1.2 User Profile
1.3 Resetting Passwords
1.4 Fast User Switching
1.5 User Configuration
1.6 Smart Menu, Taskbar, Desktop
1.7 Folder Views
1.8 Accessibility Options
1.9 Multilingual Configuration
1.10 Security and Local Policy Settings
1.11 Protecting an Internet Computer
1.12 Configuring Auditing on a Computer
1.13 Troubleshooting System Performance
Lab - Resetting User Accounts
Level 3
File and Folder Access
1.1 Changing File Associations
1.2 File and Folder Attributes
1.3 File Compression
1.4 Encrypting File Systems
1.5 NTFS Permissions
1.6 Shared Folder Permissions
1.7 Mapping a Network Drive & Shadow Copy
1.8 Offline Files and Folders
1.9 File Redirection
Lab - Managing Simple File Sharing
Level 4
Hardware Issues
1.1 Managing Drivers
1.2 Storage Devices
1.3 Display Devices
1.4 Direct X
1.5 I/O Devices
1.6 ACPI
Lab - DirectX Diagnostic Tool
Printers
2.1 Installing
2.2 Updating & Troubleshooting Printers
2.3 Printer Permissions
2.4 Redirecting Print Jobs
2.5 Resetting the Printer Spooler
2.6 Auditing Printers
Lab - Restarting the Printer Spooler
Level 5
Network Connectivity
1.1 IP Addressing
1.2 Name Resolution
1.3 Remote Connection Issues
Lab - Name Resolution Tools
Troubleshooting Applications
2.1 DOS Based and WIN16 Based Application
2.2 Troubleshooting WIN32 Based Application
2.3 Troubleshooting Application Compatibility
2.4 Troubleshooting Security Issues
Lab - Enabling Application Compatibility
Level 6
Internet Explorer Configuration
1.1 General Tab
1.2 Security Tab
1.3 Privacy Tab
1.4 Content Tab
1.5 Connections Tab
1.6 Programs Tab
1.7 Advanced Tab
1.8 Customizing
Outlook Express Configuration
2.1 Creating Accounts
2.2 E-mail Configuration
2.3 Troubleshooting E-mail
2.4 Managing Data
2.5 Newsgroups
Lab - Creating Identities
Level 7
Microsoft Office
1.1 Editions and Availability
1.2 Types of Installation
1.3 Installation and Activation
1.4 Applying Office Updates
1.5 Add and Remove Office Components
1.6 Repair and Recover Office Applications
1.7 Adjusting Macro Security
1.8 Troubleshooting
Lab- Microsoft Office Components
Microsoft Outlook
2.1 Creating a Profile
2.2 Managing Outlook Data
2.3 Troubleshooting
Tips for Taking the Test
Main Menu
Move through hours of in-depth content - quickly and easily due to the efficient and organized structure.
PowerPoint
Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more...
Exclusive Learning Zone
Train around the clock, around the world. Our certified online instructors are located at global support centers in the U.S., U.K., Australia, and Singapore to provide real-time answers to technology- and soft-skill-related questions 24x7. This means access to a live subject matter expert no matter where you are - day or night. This level of student/instructor interaction provides real-time training specific support and extends training beyond content and instructor-led solutions by providing flexibility to accommodate individual needs and schedules.
Controls
Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises.
Full Motion Video
All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience.
Study Guides
Printable study guides for the entire course are available. This allows all material to be viewed, reviewed, and printed for viewing at a later date.
Review Exercises
Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section.
Resume
All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you where.
Live Demonstrations
Demonstrations are a way for the instructor to show and tell the user how to perform a task by actually doing it on screen in front of them. In this format it gives the user the power to see things done by a professional in the intended environment as many times as they would like.
Certificate of Completion
Planetlearn's Career Academy is recognized worldwide for its technology-based IT training curriculums. Upon successful completion of our program, you will be receiving a Career Academy Distance Education Certificate of Completion.
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