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IT Helpdesk Support Technician Career Track
Product Description
Millions of desktop PC used in the business world have generated a high demand for Helpdesk Support Technicians who can install, configure, test, and support PC hardware and software Helpdesk Support Technicians need the ability to analyze, diagnose, troubleshoot, and resolve hardware and software problems in order to solve an array of problems, from simple user errors to sophisticated hardware issues.
The IT Helpdesk Support Technician Career Track prepares you to provide desktop and basic network support to customers in a corporate setting. This program is an intensive and hands-on lecture experience that develops technical skills and knowledge about the effective operation and support of personal computers.
The IT Helpdesk Support Technician Career Track provides much of the knowledge and many of the skills you need to pursue all of the following certifications:
•A+ Essentials (Exam 220-601)
•A+ : IT Technician (Exam 220-602)
•A+ : Remote Support Technician (Exam 220-603)
•A+ : Depot Technician (Exam 220-604)
•Network+ 2009 Certification
•Server+ 2005 Certification (Exam SKO-002)
•Linux+ 2005 Certification (Exam XKO-002)
•MCDST Certification (Exams 70-271 & 70-272)
•Interactive Hands-on-lab simulations
•Printable Courseware
•Exclusive LearningZone Live Mentor (Value at $895). Help whenever you need it! Exclusive LearningZone - Why wait for email support? Chat Live with our Certified Instructors anytime around the clock (24x7)
•7 Microsoft Authorized MeasureUp
•Free 1 Year Upgrade Policy
Bill Ferguson - Microsoft Certified Trainer (MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+)
Bill has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill has recently coauthored an ExamCram guide with Diane Barrett, Implementing and Administering Security in a Windows Server 2003 Network, and has written MCDST: Microsoft Certified Desktop Support Technician for Sybex Press. ...
Kenneth Mayer - Certified CEH Trainer (CCSI, MCT, CCNP, CCDA)
Ken Mayer is a Microsoft Certified Trainer as well as a Certified Ethical Hacker Trainer and Security consultant. He started his career in computer technology in 1980s. He has offered a wide variety of IT training and high level consulting projects for Fortune 500 companies across the United States and Western Europe. He has achieved the Certified Cisco Systems Instructor certification. The CCSI certification involved a two-day lab and observation event held on Cisco in Paris, France Facility. This gave Ken the accreditation to be able to deliver Cisco Authorized Courses as a CCSI. He has taught the full line of Cisco CCNA, CCDA, CCNP, CCDP and CCIP course curriculums, including Cisco's security appliances such as PIX and IDS.
Kevin Wolford
Mr. Wolford started his computer career in 1983. He has been a technical writer, network administrator, and trainer. Kevin spent many years with Novell and is a CNI and Master CNE. In 1998 Kevin founded Tech Training, giving him a chance to test his training ideas. He is also an MCSE, Microsoft Certified Trainer MCT, and is certified in SMS, SQL Server, TCP/IP, NT Workstation, NT Server, Exchange Server, Windows 9x and 2000. Kevin has authored Microsoft certification books for New Riders and Sybex. He owns a consulting company dedicated to teaching complex technical topics in a simple way. He was involved in the early stages of Windows.NET Server's development and beta testing.
Linda McKinnon - Linux Expert, Renowned Linux Study Guide Author
Linda McKinnon has more than 10 years of experience as a successful trainer and network engineer, assisting both private and public enterprises in network architecture design, implementation, system administration, and RFP procurement. She is renowned book author and has published numerous Linux study guides for Wiley Press and Gearhead Press.
The IT Helpdesk Support Technician Career Track prepares you to provide desktop and basic network support to customers in a corporate setting. This program is an intensive and hands-on lecture experience that develops technical skills and knowledge about the effective operation and support of personal computers.
The IT Helpdesk Support Technician Career Track provides much of the knowledge and many of the skills you need to pursue all of the following certifications:
•A+ Essentials (Exam 220-601)
•A+ : IT Technician (Exam 220-602)
•A+ : Remote Support Technician (Exam 220-603)
•A+ : Depot Technician (Exam 220-604)
•Network+ 2009 Certification
•Server+ 2005 Certification (Exam SKO-002)
•Linux+ 2005 Certification (Exam XKO-002)
•MCDST Certification (Exams 70-271 & 70-272)
Package Includes
•19 DVD-ROMs featuring live instructor-led classroom sessions with full audio, video and demonstration components•Interactive Hands-on-lab simulations
•Printable Courseware
•Exclusive LearningZone Live Mentor (Value at $895). Help whenever you need it! Exclusive LearningZone - Why wait for email support? Chat Live with our Certified Instructors anytime around the clock (24x7)
•7 Microsoft Authorized MeasureUp
•Free 1 Year Upgrade Policy
Course Instructors
Bill Ferguson - Microsoft Certified Trainer (MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+)
Bill has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill has recently coauthored an ExamCram guide with Diane Barrett, Implementing and Administering Security in a Windows Server 2003 Network, and has written MCDST: Microsoft Certified Desktop Support Technician for Sybex Press. ...
Kenneth Mayer - Certified CEH Trainer (CCSI, MCT, CCNP, CCDA)
Ken Mayer is a Microsoft Certified Trainer as well as a Certified Ethical Hacker Trainer and Security consultant. He started his career in computer technology in 1980s. He has offered a wide variety of IT training and high level consulting projects for Fortune 500 companies across the United States and Western Europe. He has achieved the Certified Cisco Systems Instructor certification. The CCSI certification involved a two-day lab and observation event held on Cisco in Paris, France Facility. This gave Ken the accreditation to be able to deliver Cisco Authorized Courses as a CCSI. He has taught the full line of Cisco CCNA, CCDA, CCNP, CCDP and CCIP course curriculums, including Cisco's security appliances such as PIX and IDS.
Kevin Wolford
Mr. Wolford started his computer career in 1983. He has been a technical writer, network administrator, and trainer. Kevin spent many years with Novell and is a CNI and Master CNE. In 1998 Kevin founded Tech Training, giving him a chance to test his training ideas. He is also an MCSE, Microsoft Certified Trainer MCT, and is certified in SMS, SQL Server, TCP/IP, NT Workstation, NT Server, Exchange Server, Windows 9x and 2000. Kevin has authored Microsoft certification books for New Riders and Sybex. He owns a consulting company dedicated to teaching complex technical topics in a simple way. He was involved in the early stages of Windows.NET Server's development and beta testing.
Linda McKinnon - Linux Expert, Renowned Linux Study Guide Author
Linda McKinnon has more than 10 years of experience as a successful trainer and network engineer, assisting both private and public enterprises in network architecture design, implementation, system administration, and RFP procurement. She is renowned book author and has published numerous Linux study guides for Wiley Press and Gearhead Press.
Complete Series Includes all Courses Listed Below Shipped Together.
Accessories
Regular price: $695.95 Sale price: $595.95 | Regular price: $595.95 Sale price: $445.95 | Regular price: $445.95 Sale price: $345.95 |
Regular price: $445.95 Sale price: $345.95 | Regular price: $695.95 Sale price: $595.95 | Regular price: $695.95 Sale price: $595.95 |
Regular price: $695.95 Sale price: $595.95 | Regular price: $695.95 Sale price: $595.95 |
Multimedia Training DVD Course Features:
Main Menu
Move through hours of in-depth content - quickly and easily due to the efficient and organized structure.
PowerPoint
Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more...
Exclusive Learning Zone
Train around the clock, around the world. Our certified online instructors are located at global support centers in the U.S., U.K., Australia, and Singapore to provide real-time answers to technology- and soft-skill-related questions 24x7. This means access to a live subject matter expert no matter where you are - day or night. This level of student/instructor interaction provides real-time training specific support and extends training beyond content and instructor-led solutions by providing flexibility to accommodate individual needs and schedules.
Controls
Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises.
Full Motion Video
All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience.
Study Guides
Printable study guides for the entire course are available. This allows all material to be viewed, reviewed, and printed for viewing at a later date.
Review Exercises
Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section.
Resume
All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you where.
Live Demonstrations
Demonstrations are a way for the instructor to show and tell the user how to perform a task by actually doing it on screen in front of them. In this format it gives the user the power to see things done by a professional in the intended environment as many times as they would like.
Certificate of Completion
Planetlearn's Career Academy is recognized worldwide for its technology-based IT training curriculums. Upon successful completion of our program, you will be receiving a Career Academy Distance Education Certificate of Completion.
"Training Desktop Users, IT, and Business Professionals since 1997."
Main Menu
Move through hours of in-depth content - quickly and easily due to the efficient and organized structure.
PowerPoint
Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more...
Exclusive Learning Zone
Train around the clock, around the world. Our certified online instructors are located at global support centers in the U.S., U.K., Australia, and Singapore to provide real-time answers to technology- and soft-skill-related questions 24x7. This means access to a live subject matter expert no matter where you are - day or night. This level of student/instructor interaction provides real-time training specific support and extends training beyond content and instructor-led solutions by providing flexibility to accommodate individual needs and schedules.
Controls
Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises.
Full Motion Video
All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience.
Study Guides
Printable study guides for the entire course are available. This allows all material to be viewed, reviewed, and printed for viewing at a later date.
Review Exercises
Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section.
Resume
All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you where.
Live Demonstrations
Demonstrations are a way for the instructor to show and tell the user how to perform a task by actually doing it on screen in front of them. In this format it gives the user the power to see things done by a professional in the intended environment as many times as they would like.
Certificate of Completion
Planetlearn's Career Academy is recognized worldwide for its technology-based IT training curriculums. Upon successful completion of our program, you will be receiving a Career Academy Distance Education Certificate of Completion.
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